When a homelift is prescribed as part of a home adaptation, the focus is rightly on the individual, their safety, independence and long-term needs. But behind each installation is a dedicated team making sure the technical detail is right.
The Stiltz Technical Support Department works closely with trade partners across the UK, supporting projects involving Occupational Therapists, Case Managers and Local Authorities. Their purpose is to provide clear advice, resolve issues quickly and ensure every lift performs exactly as it should within the home.
Meet the Team
Gino Farruggio
Overseeing the wider trade relationship is Gino Farruggio, UK Trade Director. Having spent his career in the independent living sector, Gino understands both industry requirements and the practical needs of end users.
His experience working alongside Local Authorities and healthcare professionals ensures technical support remains aligned with assessment pathways and real-life home environments.
Richard Payne
Leading the technical function is Richard Payne, Trade Technical Support Manager.
Since joining in 2020, Rich has coordinated support across the partner network, keeping communication clear between regional teams, engineers and operational colleagues. His background as a technical specialist across the UK and Europe shaped his structured, solutions-focused mindset.
He believes partners should feel confident raising questions early so installations stay on track and perform as intended.
Steve Wall
When detailed fault-finding is required, engineers such as Steve Wall step in. With an electromechanical background developed through service in the British Army and a career in the audiovisual industry, Steve brings a practical and disciplined approach to troubleshooting.
He works closely with partners and the Trade Customer Service Team, carefully diagnosing issues and guiding them through the next steps, particularly when a lift is not operating as expected.
Sabastine Gardiner Badu
Recent hire Sabastine Gardiner Badu supports installations through remote diagnostics and on-site guidance, helping partners resolve system input or space-related challenges efficiently. His analytical approach and clear communication help keep projects progressing smoothly, especially where adaptations are time-sensitive.
Domenico Masella
Italian/English-speaking Domenico Masella is often a first point of contact when technical queries arise. With experience in electrical and mechanical maintenance within the wind turbine industry, he brings a solutions-focused approach to troubleshooting and assisted installations.
His focus is on practical guidance that builds partner confidence and ensures reliable performance within the home for the client.
Sam Pearson
Training and capability development are equally important. One of Stiltz longest-serving employees, Sam Pearson supports trade partners as an International Technical Support Engineer and lead trainer, delivering on-site training and providing ongoing technical advice. His hands-on mechanical background and experience maintaining complex systems mean he understands the importance of precision and consistency.
By strengthening partner skills, Sam also helps ensure installations meet the standards expected by healthcare professionals and Local Authorities.
Their work may not always be immediately visible, and that is often a good sign. When everything runs smoothly, it usually means the groundwork has been done properly.
For healthcare professionals, prescribing a homelift which offers technical reassurance, is something which matters. It ensures that once installed, the lift integrates seamlessly into the user’s lifestyle and continues supporting independence long after the adaptation works are complete.
Technical support is not simply about fixing problems. It is about getting things right first time and making sure the solution continues to work exactly as intended.
Their purpose is to provide clear advice, resolve issues quickly and ensure every lift performs exactly as it should within the home.
